(Refer to NAT and VOIP)SIP can be regarded as the enabler protocol for telephony and voice over IP (Vo IP) services.
Oreka is an enterprise cross-platform system for recording and retrieval of audio streams, computer screens, and text messages (SMS).
SIP also provides a registration function that allows users to upload their current locations for use by proxy servers.
SIP runs on top of several different transport protocols.
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Ork Track and Ork Web are installed as one package.
They may reside on the same server as the recorder or on a different server.While your system administration guide booklets provides step-by-step instructions for this process, we have also included these instructions below for your convenience. Note: Your system may be pre-programmed from the factory for automatic Daylight Saving Time changes according to the OLD Daylight Saving Time schedule (1st Sunday of April thru the last Sunday of October).If you manually change the time according to the NEW Daylight Saving Time schedule (2nd Sunday of March thru the 1st Sunday of November), and discover that your system is ALSO automatically changing the time according to the OLD schedule, please deactivate the automatic feature per the below instructions.It supports recording from Vo IP telephony systems via active and passive recording methods It also supports recording from TDM telephony systems.An optional quality monitoring module makes it a perfect tool for measuring call center performance and track its progress.For support of other operating systems, please inquire at Oreka can record telephony audio via various active recording methods such as IETF SIPREC (For Broad Works, Metaswitch, Oracle SBC, Sonus SBC, ...), Cisco BIB and Avaya DMCC.